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Tag: Veterans
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The Department of Veterans Affairs, or VA, has jurisdiction over most veterans' issues and is responsible for programs that support the health and well-being of our Nation's military veterans:

Additional assistance may be found at these VA resources:

  • MyVA411 main information line: 1-800-698-2411
  • VA benefits hotline: 1-800-827-1000
  • GI Bill Hotline: 1-888-442-4551
  • VA Health Benefits Hotline: 877-222-8387
  • My HealtheVet Help Desk: 1-877-327-0022

Veterans with questions about their health care and benefits (including GI Bill), Contact us online through Ask VA . Questions, updates and documents can be submitted online.

Veterans can also use our chatbot to get information about VA benefits and services. The chatbot won't connect you with a person, but it can show you where to go on VA.gov to find answers to some common questions.

Learn about our chatbot and ask a question


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Veterans Crisis Line
If you are a Veteran in crisis or are concerned about one, connect with the Veterans Crisis Line to reach caring, qualified responders with the Department of Veterans Affairs. Many of them are Veterans themselves. Call 1-800-273-8255 (Press 1) or text 838255. 

National Suicide Prevention Hotline
Call the National Suicide Prevention Hotline at 1-800-273-TALK (1-800-273-8255) or TTY: 1-800-799-4889. This hotline is a 24-hour, toll-free suicide prevention service available to anyone in a suicidal crisis. You will be routed to the closest possible crisis center in your area. Your call is free and confidential. 


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For detailed information on DOD health care services and benefits for military members, retirees and their families who are beneficiaries of the Military Health System, please visit these DOD websites:


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There are many outstanding nonprofit organizations that provide no-cost support and services to members of the military and veteran community. Although the DOD is not able to endorse or recommend individual organizations, some of these organizations may be found at these links:


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Veterans who believe the characterization of their discharge from military service was unjust, erroneous, or warrants an upgrade are encouraged to apply for a discharge upgrade or correction.

All branches of the military consider you to have a strong case for a discharge upgrade if you can show your discharge was connected to any of these categories:

  • Mental health conditions, including posttraumatic stress disorder (PTSD)
  • Traumatic brain injury (TBI)
  • Sexual assault or harassment during military service
  • Sexual orientation (including discharges under the Don’t Ask, Don’t Tell policy)

The Department of Defense and Department of Veterans Affairs jointly operate an online tool to facilitate your application process.  By answering a series of questions, you will receive customized instructions on how to apply, and to which board to apply, for a discharge upgrade or correction.

Link:  https://www.va.gov/discharge-upgrade-instructions/

If you do not agree with a Service Board for Correction of Military/Naval Records (BCM/NR) decision, and have relevant evidence that was not considered with the previous application, you may submit a new DD Form 149 to your respective BCM/NR and apply for reconsideration of your case.

Service members with a separation date on or after December 20, 2019, who have exhausted all available administrative remedies for a discharge or dismissal characterization upgrade by their Service BCM/NR, may be eligible to apply to the DoD Discharge Appeal Review Board. To learn more about the DARB and how to apply for review, visit the DARB page located on the Air Force Review Board Agency website.


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The U.S. Armed Forces maintain an Official Military Personnel File, or OMPF, for every veteran and service member. If you are a veteran or a member of the Army, Navy, Marines, or Air Force and are serving as active duty, reserve, or guard, or if you are retired, you can use the Defense Personnel Records Information Retrieval System page on the milConnect website to request and receive scanned copies of documents in your OMPF.

In some cases, OMPF records are not yet scanned into the DPRIS system on milConnect. To determine whether your documents are available online, what to do if they are not, and for many more details about your OMPF documents, visit the DPRIS section of the milConnect frequently asked questions page.

For OMPF records not available in milConnect, military veteran health records, or for records requests from a veteran's next of kin or a member of the public, please visit the National Archives - National Personnel Record Center, Military Personnel Records for assistance:

Link:  https://www.archives.gov/personnel-records-center/military-personnel
Link:  https://www.archives.gov/personnel-records-center/other-medical-records


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The Department of Homeland Security U.S. Citizenship and Immigration Services (USCIS) administers the Nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our values.

The USCIS website contains helpful information about laws, policies, and procedures for non-citizen members of the military and veteran community seeking to become naturalized United States citizens. Link: https://www.uscis.gov/military/military

USCIS also operates a helpline toll-free military helpline, 877-CIS-4MIL (877-247-4645, TTY 800-877-8339) and e-mail address at militaryinfo@uscis.dhs.gov exclusively for current members of the military and their families, as well as veterans. 

Link: https://www.uscis.gov/military/military-help-line


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