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DoD Schools Launch Customer-Satisfaction Survey

American Forces Press Service

WASHINGTON, Nov. 2, 2004 – The Department of Defense Education Agency wants to hear the opinions of its students, parents and teachers. The agency launched its 2004 Customer Satisfaction Survey Nov. 1.

The survey is open to all 4th- to 12th-grade DoDEA students, the parents or sponsors of all DoDEA students, and DoDEA teachers. The survey is designed to gather feedback from these groups regarding their views on the agency's schools, programs and activities, a DoDEA official said in a news release.

The survey is available online, and is scheduled to remain online until Feb. 28, 2005. Print versions of the survey also are available at any DoDEA school.

"All eligible parties are encouraged to participate," the release stated. "The findings of the survey will be given consideration in all future efforts to improve upon the educational experience that (DoD schools in the United States and overseas) provide."

Officials noted the survey is completely anonymous and should take 10 to 20 minutes to complete.

The findings, including the participation rates of eligible groups, will be published in the spring. Results of the previous DoDEA Customer Satisfaction Survey, conducted during school year 2002-03, can be found on the DoDEA Web site.

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