Army Launches Wounded Warrior, Family Hotline
American Forces Press Service
WASHINGTON, March 19, 2007 Army officials this morning launched a new hotline to help wounded warriors and their family members to get information or assistance with medical or other issues.
The “Wounded Soldier and Family Hotline,” 1-800-984-8523, also will help Army leaders improve services to wounded soldiers and their families, officials said.
"We have designed this call center to be able to collectively hear what the soldiers say about their health care issues, so as issues are raised, we can identify systemic faults or problematic areas and senior leaders can better allocate resources," said Maj. Gen. Sean J. Byrne, commander of U.S. Army Human Resources Command.
"It's all about serving our wounded and injured soldiers and their families,” he added. “If we can find a way to improve our system, we will. It's that simple."
In a statement, Army officials acknowledged that many soldiers wounded in the global war on terror and their families are “enduring hardships in navigating through our medical care system.”
“The Army is committed to providing outstanding medical care for the men and women who have volunteered to serve this great nation,” officials said in the statement.
Care of wounded soldiers has been in the spotlight since a February series of articles in the Washington Post revealed shortcomings in outpatient care at Walter Reed Army Medical Center, here. Since then, the hospital’s commander was relieved, Army Secretary Francis J. Harvey resigned, and the service’s surgeon general submitted his retirement request over the issue.
“Recent events made it clear the Army needs to revise how it meets the needs of our wounded and injured Soldiers and their families,” Army officials said in yesterday’s statement. “In certain cases, the soldiers' chain of command could have done a better job in helping to resolve medically related issues.”
Officials stressed that the hotline is not intended to circumvent the chain of command, but is “another step in the direction of improvement.”
“Wounded and injured soldiers and their families expect and deserve the very best care and leadership from America's Army,” officials said. “The Army's intent is to ensure wounded and injured soldiers and their families that they receive the best medical care possible. The Army chain of command will ensure every soldier is assisted in navigating the military health care system.
The Wounded Soldier and Family Hotline can be reached from 7 a.m. to 7 p.m. Monday through Friday at 1-800-984-8523. As additional personnel are trained to receive calls and refer them to the proper organization or agency for resolution, the hotline hours of operation will expand to 24 hours a day, 7 days a week, officials said.