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DoD's Revamped POV Shipment System's a Customer Pleaser

By Rudi Williams
American Forces Press Service

ALEXANDRIA, Va., Sept. 12, 2000 – It used to be service members who shipped privately owned vehicles to Europe never knew where their wheels were until the freighter arrived at Bremerhaven, Germany. And that could take several weeks.

Then, they had to catch the "duty train" or hitch a ride to Bremerhaven to claim their vehicles and drive them back to their home station.

That's all passé now.

Nowadays, the Military Traffic Management Command in Alexandria, Va., uses computers and the Internet to ensure customers can locate their vehicles 24 hours a day. And it's easy. All they have to do is visit the "where is my POV?" Web site at www.whereismypov.com and enter their order number and last name. Presto! Their vehicle's location appears on the computer monitor.

Vehicle Processing Center Address List

 

The Military Traffic Management Command Global Privately Owned Vehicle System has proven itself faster, easier and more efficient than its predecessor. More than 75,000 vehicles roll through some 35 MTMC-operated full service processing sites worldwide every year.

Directions and maps to the processing centers and more detailed information on shipping a vehicle can be found at MTMC's vehicle shipment Web site at http://www.whereismypov.com.

The toll-free phone number for overseas centers is 1-800-TRANSCAR (872-6722) unless otherwise noted. For the list of vehicle processing centers with addresses and phone numbers, click here.

If members prefer, they can obtain the same information by calling the toll-free phone number of their nearest vehicle- processing center. (See related story for an address list.)

That's just two of several customer-pleasing features in DoD's Global POV Single Contractor Program implemented on Nov. 1,1998, according to Charles Helfrich, a team leader and traffic management specialist.

The new system has proven to be a customer pleaser because it's faster, easier to use and more efficient. More than 75,000 vehicles pass through the command's full-service POV service sites worldwide every year.

"We ship to any country in the world where Americans are stationed, including to countries were we don't have much presence, like Israel, Ecuador and Russia," Helfrich noted. "But the main focus is on Europe -- Italy, Germany, Turkey, England and Spain."

In Germany, processing centers are in Baumholder, Boeblingen, Grafenwoehr, Kaiserslautern, Mannheim, Schweinfurt, Spangdahlem and Wiesbaden. Italy has four centers: Aviano, Livorno and Vicenza in the north and Naples in the south, and satellite sites at Sigonella and LaMaddalena in the south.

Vehicle processing centers are also in Schinnen, the Netherlands, and Chievres, Belgium. Spain has a center outside the naval base at Rota and a satellite site in Seville. England has a main center at Lakenheath/Mildenhall and satellites at West Ruislip, St. Mawgan and Menwith Hill.

There are also vehicle-processing sites in South Korea, Guam and Puerto Rico.

Helfrich said nearly 20,000 vehicles are shipped between the continental U.S. and Hawaii each year.

Generally, all vehicles destined for Northern Europe are shipped to Bremerhaven and then trucked to the processing centers or satellites closest to customers' home stations, he noted.

He said center transportation officers arrange for owners to be present when their vehicles arrive. They conduct a joint inspection with the truck driver. On their return trips, truckers deliver outgoing vehicles to the Bremerhaven docks.

Helfrich said most DoD shipments are full-service movements, meaning one contractor is responsible for the entire movement of the vehicle. Under the old system, up to nine independent contractors might handle a vehicle -- so many people that DoD officials often had nightmares trying to determine responsibility in loss and damage cases.

Having one contractor saves money and improves service because the party responsible for loss and damage is clear, Helfrich said. The system's not seamless from origin to destination, though, because the contractor must use the command's transoceanic carriers.

Improved services means the days when service members spent long hours trying to process their vehicles are gone forever, Helfrich said.

"When a person enters a full service vehicle processing center, the contractors are required to process them within one hour," he noted. "We still have some partial service DoD processing sites that are not held to the one-hour requirement in Japan, Okinawa, Greece and Bahrain. Contractors for those facilities are hired locally."

The new system handles movement of vehicles for military personnel and civilian employees, including nonappropriated fund employees and DoD Dependent Schools system teachers. They are limited to one vehicle that doesn't exceed a volume of 20 measurement tons. One measurement ton equals 40 cubic feet; a typical compact car is 9 measurement tons; a full-sized car, 15.

Customers pay for each measurement ton over the limit when shipping a vehicle at government expense. Some large pick-up trucks and sport utility vehicles exceed the limit, for instance, he noted.

The extra cost depends on the destination, but exceptions may be granted for medical reasons. For example, he said, "If you're required to have a high-capacity van, say a 15-passenger van with a wheelchair lift, you would be allowed to ship it at no extra cost."

Only self-propelled, wheeled motor vehicles can be shipped. This includes automobiles, station wagons, jeeps, motorcycles, motor scooters, vans and pickup trucks.

Customers are getting their vehicles must faster than they used to. "Our contractor has been beating our transit time by as much as 15 to 20 days," he said. "Loss and damage claims have been cut from about 12 percent to about 8 percent. Contractors are paying more attention because the money is coming right out of their pockets instead of taxpayers' pockets."

Helfrich said the incentive for faster service is that the contractor doesn't get paid until the customer picks up the vehicle.

Customers can make it easier for themselves by removing all personal items, such as tape recorders, radios and other small electronics, before arriving at the processing center, he said. Household items, camping equipment, and flammable and hazardous substances such as waxes, oils, paints, solvents and polishers must be removed before shipping. Propane tanks must be purged and certified before the vehicle is turned in.

Customers may leave behind items they will need when they pick up their vehicle. This includes such things as jacks, tire irons, tire chains, fire extinguishers, nonflammable tire inflators, first aid kits, jumper cables, warning triangle, trouble light and tools valued at less than $200. A spare tire, two snow tires, portable cribs, children's car seats and luggage racks can be left in the vehicle.

Two-car families are warned that shipping a second vehicle can be expensive, and MTMC doesn't provide government shipping rates for them, Helfrich noted. Loss and damage reimbursements tend to be much lower than those paid by government contractors, he added.

Whereas DoD must use U.S.-flagged vessels for shipments, people shipping a second vehicle can use a foreign flag vessel. The bill could be as much as $900 one way, depending on the destination, he said, and owners might be liable for an import duty as well.

"You don't get the same services we provide," Helfrich said. "I'm told that on the ocean the carrier's liability is $500 per shipment. Under our contact, the contractor is liable for up to $20,000 per vehicle. If there is minor damage, service members can settle with the contractor on the spot up to $500. A lot of members take advantage of that."

Directions and maps to the processing centers and more detailed information on shipping a vehicle can be found at MTMC's vehicle shipment Web site at http://www.whereismypov.com. Also available at the site for more detailed information is the pamphlet "Shipping Your POV." The booklet is downloadable as a .pdf file and requires the Adobe Acrobat Reader plug-in to view.

Atlanta:

2579 Campbell Blvd.Ellenwood, GA 30049

Phone: 404 363-4449

Fax: 404 363-1858

Toll Free: 800 965-9155

Baltimore:

2501 Broening Highway

Baltimore, MD 21224

Phone: 410 631-5751

Fax: 410 631-5756

Toll Free 800 631-5751

Charleston:

1599 Oceanic St.Charleston, SC 29405

Phone: 843 805-6667

Fax: 843 805-6671Toll Free: 800 747-9223

Dallas:

617 East Main St.

Lewisville, TX 75067

Phone: 972 436-8864

Fax: 972 436-9215

Toll Free: 800 438-2046

Los Angeles:

23803 S. Wilmington Ave.

Carson, CA 90745

Phone: 310 549-8277

Fax: 310 549-7438

Toll Free: 800 887-3344

Metro New York/New Jersey:

301 Supor Blvd.

Harrison, NJ 07029

Phone: 973 485-8164

Fax: 973 485-6925

Toll Free: 877 269-3702

New Orleans:

5481 Crowder Blvd.

New Orleans, LA

Phone: 504 246-2102/0770

Fax: 504 246-2111

Toll Free: 800 721-9632

Norfolk:

3015 Airline Blvd.

Portsmouth, VA 23701

Phone: 757 465-4127

Fax: 757 465-3970

Toll Free: 800 810-7480

Oakland:

1301 Canal St.

Richmond, CA 94804

Phone: 510 231-6831

Fax: 510 237-4046

Toll Free: 800 704-2444

Orlando:

2255 North Orange Blossom TrailOrlando, FL 32804

Phone: 407 648-3677

Fax: 407 648-3650

Toll Free: 800 758-5998

Seattle:

2302 Ross Way

Tacoma, WA 98402

Phone: 253 272-1712

Fax: 253 272-2375

Toll Free: 800 597-1833

St. Louis:

4236 Crescent Drive

Pontoon Beach, IL 90745

Phone: 618 931-2888

Fax: 618 931-2892

Toll Free: 800 275-3706

Outside the Continental United States

Belgium:

Commander, 80th ASG

Base Aerienne

7050 Chievres, Belgium

Phone: 32(0) 68665999

Fax: 32(0) 68665948

The Netherlands:

254 BSB

Nutherweg 60

6365 ER-Schinnen, The Netherlands

Phone 31(0) 464432851

Fax: 31(0) 464432865

England:

Lakenheath/Mildenhall:

40 Wimbledon Ave.

Brandon, Suffolk, England

Phone: 44(0) 1842813999

Fax: 44(0) 1842812981

London:

U.S. Naval Activities U.K.

RAF West Ruislip

Phone: 44-189-561-6585 (Int'l.)

Phone: 0189-561-6585 (Local)

Toll Free: 00-800-87267227

Germany:

Baumholder:

Military Community

Am Bahnof, Bldg. 8724

55774 Baumholder, Germany

Phone: 49 67832445

Fax: 49 67833377

Boeblingen:

Panzer Kaserne

Bldg. 2930

71032 Boeblingen, Germany

Phone: 49 7031222453

Fax 49 7301222561

Grafenwoehr:

U.S. Grafenweohr Base

Saratoga Ave., Bldg. 515

92655 Grafenwoehr, Germany

Phone: 49 96418480

Fax: 49 96413597

Kaiserslautern:

Kapaun Air Station

Bldg. 2806

67661 Kaiserslautern, Germany

Phone: 49 63198517

Fax: 49 63198518

Mannheim:

Taylor Barracks

Bldg. 348

68309 Mannheim, Germany

Phone: 49 6217140511

Fax 49 6217140711

Schweinfurt:

Conn Barracks

Custer St., Bldg. 35

97421 Schweinfurt, Germany

Phone: 49 9721803618

Fax: 49 672185224

Spangdahlem:

Spangdahlem Air Base

Bldg. 139A

54529 Spangdahlem, Germany

Phone: 49 65654484

Fax: 49 65654469

Wiesbaden

Mainz Kastel Housing Area

Bldg. 7513

55252 Mainz Kastel, Germany

Phone 49 6134 69303

Fax: 49 6134 63579

Guam:

Guam Vehicle Processing Center

Naval Forces, Marianas

Code N83

PSC 455, Box 190

FPO AP 96540-1500

Freight Terminal Department

Phone: 671 339 2205

Fax: 671 564 2105

Hawaii:

Honolulu:

Sand Island Parkway

Pier 51-B

Honolulu, HI 96820

Phone: 808 848-8383

Fax: 808 853-2116

Toll Free: 800 896-7745

Italy:

Aviano:

Via Ellero 1

Zona Industrial

33081 Aviano, Italy

Phone: 39(0) 434661419

Fax: 39(0) 434661420

Livorno:

Leghorn Army Depot

Kelly Street, Bldg 5138

56018 Tombolo, Italy

Phone: 39(0) 50579920

Fax: 39(0) 50579919

Naples:

Naval Support Activity

Via Scarfoglio Agnano

Naples 80100

Phone: 39-081-724-4252

Fax: 39-081-724-3339

Toll-free: 1 67053388 (in Italy)

Vincenza:

Casern Ederle

Bldg 61

36100 Vincenza, Italy

Phone: 39(0) 444303924

Fax: 39(0) 444303959

(Information on centers at Sigonella and LaMaddalena is not available.)

Puerto Rico:

Avenida J. F. Kennedy, Km 2.5

San Juan, Puerto Rico 00920

Phone: 787 792-1233

Fax: 787 781-0688

Toll Free: 888 872-6064

South Korea:

Pusan:

837th Transportation Battalion

Pier 8

Kamman-Dong

Nam Ku

Pusan, Korea 608-070

Phone: 051 8017177

Fax: 051 8017859

Seoul:

Camp Kim

Bldg. 1230

APO AP 96205

Phone: 02 79157011

Fax: 02 79157000

Taegu:

20th Support Group

Bldg. 1415

Camp Henry, Korea

APO AP 96218-0562

Phone: (82)53 4708173

Fax: (82)53 4708173

(These numbers are the same)

 

Visit the DoD "It's Your Move" web site at www.defenselink.mil/specials/itsyourmove/.

Contact Author


Click photo for screen-resolution imageFirst Sgt. Rafael Rabassa prepares to ship his vehicle to the Dominican Republic through the Military Traffic Management Command's Global Privately Owned Vehicle contract at the Baltimore Vehicle Processing Center. MTMC Photo by John Randt.  
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Click photo for screen-resolution imageArmy Spc. Temple Jones and contractor agent Donald Myers inspect Jones' car for damage at the Baltimore Vehicle Processing Center. Jones, formerly assigned to the 10th Mountain Division at Fort Drum, N.Y., was shipping her car to Germany. MTMC Photo by John Randt.  
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