Secretary of Defense William S. Cohen announced today that the winner of the 1998 Presidential Award for Quality is the Defense Contract Management Command (DCMC) Long Island, a New York field office of the Defense Logistics Agency. This is the top quality award in the federal government and is equivalent to the Malcolm Baldrige National Quality Award.
The President's Quality Award program gives recognition to organizations in the federal government for demonstrating outstanding improvements in customer service using quality management techniques. To win the award, organizations must show at least three years of improvement in key results areas or good performance levels comparable to the best in their field of business.
In the program's 11-year history the top honor has been awarded eight times. This is the seventh time that a Department of Defense organization has received this award and is the first time a Defense agency has been recognized.
Cohen said, "To be recognized as the winner of the Presidential Award for Quality for seven out of the eight times in the history of this award program is affirmation to me that quality management is the foundation of our management improvement efforts in the Department of Defense."
DCMC Long Island performs contract administration services for military and other government customers. This year's winner distinguished itself by displaying impressive business results that included a demonstration of effectiveness resulting in three consecutive years of improved overall customer satisfaction. Additionally, DCMC showed efficiencies resulting in a steady decline in operating costs, including a 14 percent improvement since 1995 and a return on investment of 741 percent. This represents more than seven dollars saved for every dollar spent.
Also part of the Presidential Award for Quality program is the Award for Quality Improvement which is given to an organization that demonstrates quality management systems and approaches that, over time, will likely result in impressive results. A recipient of one of these awards this year was DCMC New York, Staten Island, N. Y.
"The accomplishments of DCMC Long Island set a standard to which all 951 offices of DCMC aspire. The Presidential Award for Quality recognizes that DCMC's revolution in business affairs is improving our performance, increasing cost savings and driving customer satisfaction upward," said Maj. Gen. Timothy Malishenko, USAF, DCMC commander. "Both DCMC Long Island and DCMC New York are prime examples of how revolutionizing our business operations helps DCMC effectively anticipate our customers' changing needs."
The 1998 Presidential Award for Quality presentations were made today at a ceremony held at the International Trade Center, Ronald Reagan Building, Washington, D. C. The Office of Personnel Management is the coordinator of the awards program.