United States Department of Defense United States Department of Defense


Digital Government Strategy Report for the Department of Defense


2.1. Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy.

Overall Status: completed

2.1.1. Paragraph on customer engagement approach


Paragraph on customer engagement approach: The Department of Defense (DoD) engages customers using a variety of methods. DoD interfaces with service providers and customers to help identify which services are the most popular and possible high priority candidates for API conversion. The DoD datasets on data.gov provide further insight on what information customers are currently accessing for possible API conversion. The DoD Open Government page at http://open.dodlive.mil/ has been updated to allow external customers to provide input as to which datasets should be available through a Web API. Customer feedback will be included with resource availability and budget constraints to prioritize the services made available via Web APIs.

2.1.2. Prioritized list of systems (datasets)


System Name: United States Army Corps of Engineers (USACE) Lockage Data
System Description: The Corps Locks website contains lock and vessel specific information derived from the United States Army Corps of Engineers Lock Performance Monitoring System (LPMS).
System Scope: internal
Main Customer: Coast Guard and Department of Agriculture

System Name: United States Army Corps of Engineers (USACE) Commodity Data
System Description: The USACE Commodity system provides commodities information to the Department of Agriculture on a weekly basis.
System Scope: external
Main Customer: DoD employees and general public


7.1. Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.

Overall Status: completed

7.1.1. Paragraph on customer engagement approach

Paragraph on customer engagement approach: The Department of Defense (DoD) engages customers using a variety of methods. DoD interfaces with service providers and customers to help identify which services are the most popular and possible high priority candidates for mobile optimization. Also the DoD datasets on data.gov provide further insight on what information customers are currently accessing for possible mobile optimization. Customer feedback will be included with resource availability and budget constraints to prioritize mobile optimization candidates.

7.1.2. Prioritized list of systems (datasets)


System Name: TRICARE Website
System Description: Provides TRICARE Coverage Plan information to active and retired Uniformed Services and their families
System Scope: both
Main Customer: Uniformed Service members, retirees and their families.
Unique Investment Identifier: 007-000006593

System Name: Defense Commissary Agency (DeCA) Commissaries Locator
System Description: Provides users the closet store hours, directions, contact information, floor plans, etc.
System Scope: both
Main Customer: Uniformed Service members, retirees and their families.
Unique Investment Identifier: 007-000000511

System Name: Arlington National Cemetery Grave Site Locator
System Description: Enables veterans, family members and the public to locate gravesites; generate front and back photos of a headstone or monument; and receive directions to those locations.
System Scope: both
Main Customer: Veterans, family members and the public.


4.2. Establish an agency-wide governance structure for developing and delivering digital services


Overall Status: completed
Paragraph on Governance: The agency-wide governance structure for oversight and delivery of digital services in the Department of Defense is an element of information resources management under the cognizance of the DoD CIO. As such, it exists and is conducted within the overall DoD Chief Information Officer governance structure and processes. The overarching policy, DoD Directive 8000.01 (http://www.dtic.mil/whs/directives/corres/pdf/800001p.pdf) assigns oversight responsibilities and authorities to the DoD CIO and provides direction, responsibilities and roles for CIOs at the various levels within the DoD. The DoD CIO Governance charter (the DoD CIO Executive Board [http://dodcio.defense.gov/Portals/0/Documents/001_Signed%20DoD%20CIO%20ExBd%20Charter%2002-12-2012%20.pdf]), provides detailed governance responsibilities, policies, procedures, processes, structures and enforcement mechanisms to carry out all initiatives and functions supporting the role of the DoD CIO to effectively manage and operate the DoD Information Enterprise initiatives to include delivery of digital services.
URL to Governance Document: http://dodcio.defense.gov/Portals/0/Documents/001_Signed%20DoD%20CIO%20ExBd%20Charter%2002-12-2012%20.pdf

5.2. Develop an enterprise-wide inventory of mobile devices and wireless service contracts

Overall Status: completed

5.2.1. Develop wireless and mobile inventory

Bureau/Component: Department of Defense
Inventory Status: completed


8.2. Implement performance and customer satisfaction measuring tools on all .gov websites

Overall Status: completed

8.2.1. Implement performance measurement tool

Implemented Digital Analytics Program: yes
If Not, Describe Implementation:
Percent of websites covered: 81
URL of performance data:

8.2.2. Implement customer satisfaction tool

Describe Implementation: The DoD has implemented the ForeSee Analytics tool to measure customer satisfaction on .gov websites to increase the value of online communications by identifying which improvements and enhancements will have the greatest return on investment from the customers perspective. Annual and quarterly reports are published by Foresee as "Satisfaction Indexes."
URL of performance data: http://www.foresee.com/research-white-papers/research-by-industry.shtml#government

1.2. Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages

Overall Status: in-progress

1.2.1. Document policy for architecting new IT systems for openness by default

Describe policy: The DoD CIO will continue to collaborate with the components of the Office of the Secretary of Defense and the major DoD Components to shift the Department's policies and guidance about the management of information to an information-centric approach—a move from managing information as documents, to managing discrete pieces of open data and content that will be tagged, shared, secured, and presented in ways that are most useful for the consumers of the information. Data sharing will continue to be emphasized as reflected in DoD Directive 8320.02, "Data Sharing in a Net Centric Environment." IT Governance will be strengthened and streamlined to lead decisions and actions that will reduce waste and duplication, increase returns on IT investments, improve effectiveness of IT solutions, and increase interoperability through shared, enterprise services, more Web application programming interfaces (APIs), continued optimization of DoD information for mobile use (as practicable), and more mobile applications, all operating under a single security architecture. The DoD CIO is collaborating with other Component heads/PSAs to analyze current policies and will make appropriate changes to directives and instructions as OMB guidance emerges and is finalized. Recognizing that information is a strategic asset, DoD leaders are striving to establish a robust, rapidly scalable, interoperable, and secure capability that allows all authorized users to access the information they need anytime, anywhere, and on approved devices of their choosing.

1.2.4. Develop Data Inventory Schedule - Summary

Summarize the Inventory Schedule: The DoD Information Technology Portfolio Repository (DITPR) houses information that keeps track of DoD IT systems. DITPR currently has information about 4,000 systems and the datasets contained in those systems. DoD will identify datasets that are publicly releasable, and DITPR will be modified to provide status of progress towards exposing releasable data to the public.

1.2.5. Develop Data Inventory Schedule - Milestones

Title: Designate Agency Data Inventory
Description: Select DoD repository to be used as the “enterprise data inventory”
Milestone Date: 30 November 2013
Description of how this milestone expands the Inventory: Contains over 4000 IT systems which have datasets
Description of how this milestone enriches the Inventory: Contains multiple categorizations of the contents of datasets
Description of how this milestone opens the Inventory: Repository is at Controlled Unclassified Information level and is not releasable to public

Title: Enhance Enterprise Data Inventory to track dataset releasability
Description: Implement changes to the DoD Data Repository to allow collection of information about datasets as public, public restricted, or non-public and the status of progress on making those determined to be public available on www.defense.gov/data or www.data.gov
Milestone Date: o/a 30 September 2014

Title: Promulgate guidance
Description: Issue guidance to DoD Components directing them to comply with Open Data and make datasets determined to be publicly releasable (all or partial) available with quarterly targets
Milestone Date: o/a 1 July 2014


1.2.6. Develop Customer Feedback Process

Describe the agency's process to engage with customers: The Department of Defense (DoD) engages customers using a variety of methods. DoD interfaces with service providers and customers to help identify the services that are the most popular and possible high priority candidates for dataset release. Also, the DoD Knowledge Base tool (https://kb.defense.gov) provides insight on the information customers are currently requesting for release. DoD’s Open Data website has a "Contact Us" page inviting customers to enter a description of the data requested for release from the DoD. Customer feedback, resource availability and budget constraints will be considered when prioritizing dataset release candidates.

1.2.7. Develop Data Publication Process

Describe the agency's data publication process: DoD data is subject to the same mature policies, responsibilities, and procedures as DoD information. Bottom line up front: The heads of DoD Components are responsible for ensuring that security and policy reviews are performed on all official DoD information intended for public release. At minimum, the review of information intended for public release must consider the risks to operations security, information security, information assurance, and personally identifiable information. The public release of official DoD information is limited only as necessary to safeguard information requiring protection in the interest of national security or other legitimate governmental interest. The details of DoD’s information release policies, responsibilities and procedures are available in DoD Directive 5230.09, “CLEARANCE OF DOD INFORMATION FOR PUBLIC RELEASE,” August 22, 2008, DoD Instruction 5230.29, “SECURITY AND POLICY REVIEW OF DOD INFORMATION FOR PUBLIC RELEASE,” January 1, 2009, and the Appendix to Enclosure 3 of DoD Instruction 8550.01, “DOD INTERNET SERVICES AND INTERNET-BASED CAPABILITIES,” September 11, 2012.

2.2. Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems

Overall Status: completed

2.2.1. Publish plan on future activity

Describe policy: The DoD is expanding on the existing interactive and collaborative capabilities of Web 2.0 technologies, including mobile optimization and the provision Web application programming interfaces, which facilitate a rich user experience in a participatory environment and focus on information sharing, collaboration, and interoperability. Current initiatives will support the evolution of Web 3.0 capabilities and technologies that provide the foundation for the "the intelligent Web," including semantic Web, micro formats, natural language search, data-mining, machine learning, recommendation agents, and artificial intelligence technologies—all supporting the machine-facilitated understanding of information, optimized for mobile use. Technological advances and calculated investments will ensure our joint forces have reliable access to the right information at the right time, from any device anywhere in the world.

2.2.2. Make 2+ systems (datasets) available via web APIs with metadata tags


Name of system: United States Army Corps of Engineers (USACE) Lock QueueData
Description of system: The Lock Performance Monitoring System contains data on U.S. flag vessels and foreign vessels and their cargo operating in US waterways that transit a USACE-operated lock structure.
Scope of system: both
Main Customers: Commercial Barge Operating Companies, Commodity Shippers, General Public
API Link: http://corpslocks.usace.army.mil/lpwb/f?p=121:7:0

Name of system: United States Army Corps of Engineers (USACE) Commodities Tonnage Data
Description of system: The Lock Performance Monitoring System contains data on U.S. flag vessels and foreign vessels and their cargo operating in US waterways that transit a USACE-operated lock structure.
Scope of system: both
Main Customers: Department of Agriculture, Commercial Barge Operating Companies
API Link: http://corpslocks.usace.army.mil/lpwb/f?p=121:7:0

Name of system: United States Army Corps of Engineers (USACE) Lock Traffic Data
Description of system: The Lock Performance Monitoring System contains data on U.S. flag vessels and foreign vessels and their cargo operating in US waterways that transit a USACE-operated lock structure.
Scope of system: both
Main Customers: U.S. Coast Guard, Commercial Barge Operating Companies
API Link: http://corpslocks.usace.army.mil/lpwb/f?p=121:7:0


5.3. Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements

Overall Status: completed

Describe Implementation: Once completed, DoD will consider GSA's government wide acquisition contracts (GWACs) for DoD procurements. The DoD CIO's DoD Commercial Mobile Device (CMD) Implementation Plan, February 15, 2013, established a cost management framework for the Department and provided guidance on using GSA's GWACs. Acquisition contracts for CMD carrier services (e.g., mobile voice and data via cellular) will be consolidated, to the greatest extent practical, and Department- and government-wide contracts will be preferred to promote efficient use of government resources, in accordance with the Digital Government Strategy. The DoD CMD Implementation Plan established semiannual audits across DoD to determine the total cost of mobility implementation, operation, and management and ensure optimal management of mobility service solutions. On April 15, 2013, DoD CIO directed the Defense Information Systems Agency (DISA) to conduct a business case analysis (BCA) that includes consideration of available GWACs.

6.3. Ensure all new digital services follow digital services and customer experience improvement guidelines

Overall Status: completed

Describe Implementation: The Department is committed to consistently providing a quality customer experience through the continuous improvement of customer service delivery across many diverse lines of business and services. Driven by measurements of customer use from both formal and informal assessments of customer satisfaction, continuous improvement of customer service across the DoD is supported by a set of policies and specific activities that ensure the accessibility of information and services to Americans with disabilities; automate work flows; ensure discovery through centralized and federated search; improve confidentiality, integrity and authenticity of information; and strive for across the board compliance with laws and Federal regulations. For DoD's public websites, the Department measures customer satisfaction using formal surveys (Foresee) and direct feedback such as comment forms, one-on-one meetings and telephone calls. With regard to measuring customer use of public websites, DoD participates in the Federal Digital Analytics Program (DAP) which enables DoD to have an instantaneous, agency-wide view of Web metrics. Additionally, DoD Instruction 8550.01 "DoD Internet Services and Internet-Based Capabilities" will be updated to reflect the requirement for DoD Components to implement DAP or other performance measuring tools on public .gov websites and will include the option to implement on public .mil websites. DoD's applicable policies and guidance will be evaluated and updated to reflect emerging guidance from OMB on criteria to be met for improving usability, availability and accessibility of services, including optimization of services for mobile use.

7.2. Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services

Overall Status: completed

Describe Implementation: The DoD Enterprise Architecture (EA) continues to evolve to meet the future needs of the Department and provide forward-looking guidance. This evolution occurs as DoD EA references are updated, new architectures are developed, existing architectures are refined, and new solutions are developed and implemented. The DoD is expanding on the existing interactive and collaborative capabilities of Web 2.0 technologies, including mobile optimization and the Web application programming interfaces, which facilitate a rich user experience in a participatory environment and focus on information sharing, collaboration, and interoperability. Current initiatives will support the evolution of Web 3.0 capabilities and technologies that provide the foundation for the "the intelligent Web," including semantic Web, micro formats, natural language search, data-mining, machine learning, recommendation agents, and artificial intelligence technologies—all supporting the machine-facilitated understanding of information, optimized for mobile use. Technological advances and calculated investments will ensure our joint forces have reliable access to the right information at the right time, from any device anywhere in the world.

7.2.1. Report on services

Service Name: Arlington National Cemetery (ANC) Explorer
Service Description: Arlington National Cemetery has created ANC Explorer, an application that is available across common web browsers and for various mobile smart phones (iOS, BlackBerry or Android) to enable family members and the public to explore Arlington's rich history. ANC Explorer allows users to look up events, locate gravesites or other points of interest throughout the cemetery, generate front-and-back pictures of a marker or monument, and receive directions to these locations.

System Scope: both
Primary customers: Servicemembers' Families, Veterans, General Public
Unique Investment Identifier: 007-000006593
URL of service: http://www.arlingtoncemetery.mil/GravesiteLocator/GravesiteLocator.aspx

Service Name: TRICARE Mobile Website
Service Description: TRICARE provides health benefits for about 9 million beneficiaries that include military personnel, military retirees, and their dependents. The principal TRICARE website was optimized for use on mobile devices. Using the TRICARE mobile website, current beneficiaries can get information specific to their category, plan and region. New beneficiaries can answer a series of questions to identify which TRICARE plan they may be eligible for.
System Scope: both
Primary customers: TRICARE Beneficiaries
Unique Investment Identifier: 007-000000511
URL of service: http://www.tricare.mil/mobile/

Service Name: Defense Commissary Agency (DeCA) Commissaries Locator
Service Description: Military commissaries sell groceries and household goods to about 12 million authorized patrons that include active-duty, Guard, Reserve, and retired members of all seven uniformed services of the United States and eligible members of their families. DeCA's commissary locator was optimized for mobile use and assists visitors with finding the closest store based on country and state selected. Users can also find a commissary by selecting the store name from an alphabetical listing. Store information provided by the site includes address, telephone numbers, store hours and store services.
System Scope: both
Primary customers: DeCA Patrons
URL of service: http://www.commissaries.com/mobile/store_locator.cfm

Service Name: United States Army Corps of Engineers (USACE) Lock Performance Monitoring System (LPMS) Voice-Activated Lock Queue Report
Service Description: Commercial barge operating companies and commodity shippers can check the locks queue and other transit conditions ahead of time to plan navigation schedules. Shippers can determine tow arrival times from the location and distance of the barges from their facility. US Coast Guard could use the mobile app to determine the queue of vessels waiting at a particular lock. Recreational boaters can check lock traffic and plan arrivals at a less busy and safer time. The public, especially along the nation's waterways, are keenly interested in river traffic and individual vessels and track their progress up and down the system. Off duty lock operators use this to verify that the lock is operational and running well.
System Scope: both
Primary customers: Commercial Barge Operating Companies, Commodity Shippers, General Public
URL of service: http://corpslocks.usace.army.mil/lpwb/f?p=121:8:0::NO

Service Name: United States Army Corps of Engineers (USACE) Lock Performance Monitoring System (LPMS) Voice-Activated Tonnage Report
Service Description: Department of Agriculture uses the data to obtain commodities data (i.e., food, farm products, waste material). In addition to the API and the mobile app, this data is also transmitted via a weekly CSV file. Commercial barge companies and shippers can use this mobile app to evaluate commodity flow and use the information in their business decisions. Grain and fuel based publications can use this information to report and chart commodity movements to their readers.
System Scope: both
Primary customers: Department of Agriculture, Commercial Barge Operating Companies
URL of service: http://corpslocks.usace.army.mil/lpwb/f?p=121:8:0::NO

As of February 28, 2014

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