TRICARE’s Website Earns Top Government, Public Sector Honor
Air Force Reserve Command
WASHINGTON, March 25, 2014 The beneficiary website for the TRICARE military health plan recently earned Best Government and Public Sector honors in an annual competition hosted by Sitecore, a global leader in customer experience management software.
The award recognizes excellence in the website's delivery of effective, meaningful digital experiences across 23 categories.
A key feature of the website is the ability for beneficiaries to answer three questions on the home page to get tailored benefit information on the site, including their own "My Plan" page.
The new "I Want To …" banner, also on the home page, allows more direct access to the information and features that beneficiaries want the most, such as seeing what's covered, finding a doctor or enrolling in a plan. Additionally, beneficiaries can quickly search for plans and compare them side by side from the home page.
Two new website features empower beneficiaries to make decisions and manage their benefits online, officials said. Beneficiaries can use the new Pharmacy Home Delivery calculator to find out how much they can save by switching their prescriptions from a retail pharmacy to TRICARE Pharmacy Home Delivery.
The new “Go Paperless” page explains how beneficiaries can use paperless solutions to enroll, pay a bill, get proof of coverage and more.
The TRICARE.mil project is one of the largest government implementations of Sitecore, officials said, and has cut costs by reducing the time developers have to spend maintaining the website, allowing them to focus on major functional enhancements instead of daily maintenance.
Since the site’s launch, the number of technical issues reported by users has reduced dramatically, officials said.