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Three DoD Web Sites Rated Best in Government

By Linda D. Kozaryn
American Forces Press Service

WASHINGTON, Nov. 3, 1999 – Three DoD Internet Web sites have been cited as among the best in the federal government.

GovExec.com, the daily Web publication of Government Executive magazine, has named DoD's Military Acclimate as one of 16 "Best Feds on the Web." The site is produced by DoD's Office of Family Policy.

The General Services Administration's Office of Intergovernment Solutions selected the Navy's LIFELines and the Army and Air Force Exchange Service home page as two of the best government sites providing online services. The two sites demonstrate the armed forces are in many ways leading the way in integrated service delivery, GSA said.

Military Acclimate offers information on 225 military bases in the continental United States, and plans call for adding overseas locations by February 2000. The site is designed to help active duty service members prepare for their next move. It projects moving expenses and forecasts the cost of living at the new station.

Winners of the third annual GovExec.com competition were chosen from 120 nominations received from federal webmasters, site customers and others. Judging criteria included the ability of site design and content to provide excellent public service and to improve agency or government business practices, and the use of new technologies that other sites should consider emulating.

LIFELines delivers a broad range of quality of life support services to the tens of thousands of visitors it hosts each day. The site includes self-help information, distance education, crisis assistance, online access to professional service providers and access to a full line of online business transactions.

"LIFELines' graphic presentation is amazing, allowing citizens/sailors stationed worldwide to wander through a virtual mall via the Internet," GSA officials said. The site is "one of the best examples of transactional service delivery around," they said.

The LIFELines mall has four wings: community and family support; special support; leisure pursuits; and food, shelter, jobs and other basics. Each wing has storefronts that military personnel can click on to get their service. The leisure wing, for example, has a newstand, sports store, audio-video store, travel store, a virtual library and an electronic schoolhouse.

The AAFES home page is another example of how a Web site can be used to reach a widely dispersed customer population, GSA officials said. The site allows customers to purchase merchandise through a secure connection, contribute money to the Army and Air Force Morale, Welfare and Recreation Organization, search for the nearest exchange location and check credit statements.

GovExec.com's story on its 16 winners includes links to the winning sites. For more information on integrated service delivery at the federal level, go to the GSA's report.

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