DoD Official Travelers To Get New Plastic
By Gerry J. Gilmore
American Forces Press Service
WASHINGTON, Nov. 28, 2000 Many authorized DoD military and civilian employees whose government travel charge cards have expired are exchanging their NationsBank ‘plastic’ for Bank of America Visa cards.
NationsBank, the previous DoD travel charge card contractor, merged two years ago with the Bank of America, said Larry Murray, the component program manager for Washington Headquarters Services, a service organization for the Office of the Secretary of Defense. Travel cards that were issued in 1998 will soon expire because travel cards are valid for only a two-year period.
“It is important for all cardholders to be aware of the expiration date stamped on their travel cards because thousands of cards will expire at the end of each month,” said Murray, who noted that there are about 1.5 million travel cardholders in DoD.
Murray provides the following information to cardholders whose travel cards will soon expire:
o Cardholders should receive a letter from Bank of America no later than 30 days before the expiration date stamped on the card. It is imperative to keep the letter because it contains a card receipt and activation code that is needed to activate the account. Customers should call Bank of America 24-hour service phone number at 1-800-472-1424 if they do not receive the letter at least 30 days prior to their card’s expiration date.
o Cardholders should receive their renewal cards approximately two weeks after they receive their letter, but no later than 15 days before their card expires. Those expected to be on travel or leave at that time should call Bank of America and request that their renewal cards are mailed earlier.
o Upon receipt of their renewal cards, customers should immediately call Bank of America to acknowledge receipt and to activate the account. Use the telephone number and the activation code contained within the Bank of America letter to activate the account.
o The renewal card should have the same account number that is stamped on customers’ present travel card. If the account numbers do not agree, notify the Bank of America. Customers should then sign the back of the new card and destroy the old card.
o Customers whose accounts are in a closed or cancelled status will not be issued a renewal card.
o Those who presently have a travel card, but have never called Bank of America to acknowledge its receipt will not be issued a renewal card.
On May 1, 2000, it became mandatory for DoD travelers to use the travel card to pay for official travel expenses.