New Tricare Videos Help Military Families Understand Benefits
By Samantha L. Quigley
American Forces Press Service
WASHINGTON, Apr. 16, 2009 TriWest Health Alliance is making it easier for servicemembers and their families to learn about their health-care benefits with a series of streaming videos.
“It’s fair to say that this whole ‘Tricare 2 You’ program is very much a kind of pilot project, which is fanning out now and being very well received by everybody who sees it and uses it,” said Scott Celley, TriWest’s vice president of external affairs. “We’re just working to get it out there in more places and make it more accessible to more people.”
Launched in March, each video focuses on an individual health-care issue. Topics include basic criteria for eligibility, behavioral health resources, accessing specialty care through the Tricare system, pharmacy options, the importance of updating personal information in the Defense Enrollment Eligibility Reporting System and newborn enrollment, to name a few.
“The next round of topics is scheduled to roll out in May based on the feedback from the first round,” Celley said.
Available as streaming video in TriWest’s new “Tricare 2 You Online Library,” the videos also are being provided to military treatment facilities with DVD capability so that waiting patients will have access to pertinent information, he said.
The program has been particularly well-received by the National Guard.
“Another one of the topics that has been a very big one in terms of interest and the viral nature of it is the information that we put together on the National Guard benefit, which has been an evolving thing,” Celley said. “Congress has been adding to that benefit over the last several years, and so … it’s been important to keep fresh information out there that’s accessible for the Guard that they can use to brief or to show to … their deploying servicemembers, but especially to their families, while they’re gone.”
The “Tricare 2 You” videos run an average of three minutes each and are in a prime-time news format.