The military health system’s Tricare Online program and the Tri-Service Infrastructure Management Program Office received E-Gov Awards for excellence in innovation yesterday during a ceremony honoring 50 government agencies. James Reardon, the military health system’s (MHS) chief information officer, said, “I am very pleased that these programs received recognition as best practice programs. This honor validates the department’s continued goal of being good stewards of the American taxpayer’s dollar, programs and protectors of health care information.”
Navy Capt. Brian Kelly, director of eBusiness, policy and standards, and Air Force Col. Elizabeth Cargo, Tricare Online program manager, accepted E-Gov’s “Pioneer Award” on behalf of the military health system for its “Tricare Online” e-health portal program. The Pioneer Award is E-Gov’s highest recognition. John Simmons, program management support, and Teresa Meyers, government task manager, Tri-Service Infrastructure Management Program Office (TIMPO), accepted the E-Gov “Trailblazer Award” for the MHS help desk program.
Tricare Online (TOL) is a secure, medical portal for use by all Department of Defense beneficiaries, providers, and managers worldwide. TOL lets patients book appointments with their primary care manager online, create personal health journals for the whole family, search through an abundance of health and wellness information, and check for prescription drug interactions. TOL is a cutting-edge medical, Web-based program that has received accolades from DoD beneficiaries, and has attracted great interest from other federal agencies and the civilian health care sectors.
TIMPO provides the department with computing and communications infrastructure ranging from end-use devices at the provider’s desktop to the MHS enterprise computing centers. TIMPO also offers around-the-clock and around-the-globe support to department users. The help desk effort is the first-ever performance-based, incentivized, shared-risk contract in the MHS information technology program. It consolidated functions in over 30 centrally managed information technology programs and eliminated duplication. This incentive also increased customer satisfaction and response times to within industry standards, while maintaining around-the-clock worldwide response capabilities and reduced costs by fifty percent.
“This E-Gov awards selection is a clear indication that the military health system is in alignment with and supports the overarching e-government initiatives,” said Reardon.
The E-Gov’s Government Solution Center has been recognizing and showcasing award-winning government programs for five years.