Command leaders received briefings from industry experts on how best to guide process improvement initiatives such as Lean. One of the guiding principles emphasized was that successful Lean programs are always led from the top - a point Carlson said he takes seriously.
"AFSO21 is a tremendous opportunity for us to improve the support we provide to the rest of the Air Force," the general told his commanders. "And I want to be involved."
Carlson told his commanders he plans to visit their organizations and to be involved directly in some capacity with their Lean efforts.
"I want to be immersed and involved in what you are doing," he said. "Everything we do in Air Force Materiel Command affects the rest of the Air Force, so any improvements we make ultimately improve Air Force capabilities."
He also said he expects to see good measurements of how initiatives are progressing.
"This is an open-book command," Carlson said. "There will be no finger-pointing, but we will analyze all the numbers."