The Defense Department's Permanent Change of Station Joint Task Force is taking decisive steps to stabilize the military move process following the termination of its contract with HomeSafe Alliance, June 18, 2025.
During a press briefing earlier this week, Army Maj. Gen. Lance G. Curtis, task force commander, stated that the decision was made after HomeSafe Alliance failed to meet contract performance standards, resulting in widespread missed household goods pickups and miscommunication with service members.
"When a service member is worried about their household goods, they are not focused on the mission," Curtis said. "That is unacceptable. We are here to restore trust and ensure that no military family feels alone during their move."
The PCS JTF comprises more than 110 personnel from across all service branches and is now overseeing the transition back to the DOD's Tender of Service program as they work toward streamlining the future of military moves. Curtis emphasized that this program is familiar to most military families and is already supporting the majority of summer moves.
Approximately 450 active shipments initially scheduled under HomeSafe Alliance remain in transit. According to task force officials, local transportation offices are now directly managing these moves in coordination with the task force. Service members impacted by the transition are encouraged to contact their transportation office or call 833-MIL-MOVE (833-645-6683) for assistance.
In response to the ongoing challenges, the PCS JTF established a 24/7 call center staffed by military personnel with firsthand PCS experience. This capability is expected to be fully operational by Aug. 1, 2025. Until then, the call center is proactively identifying at-risk shipments and reaching out directly to service members to resolve issues before they escalate.
"This is not just a logistics problem; it's about people," Curtis said, adding that rank is "immaterial," and his team is focused on providing all service members with the support they deserve.
The department is also reviewing long-term changes to the Defense Personal Property Program and plans to deliver strategic reform recommendations to Defense Secretary Pete Hegseth by Sept. 5, 2025.
The joint task force was established in May at the direction of the secretary to improve the process by which the Defense Department moves service members from one assignment to the next.
"We're building a system worthy of their sacrifice," Curtis said. "That's the mission."
For updates or assistance, service members should continue to use www.militaryonesource.mil and may call 833-MIL-MOVE. They can also reach the PCS JTF call center by email at PCSCallCenter@mail.mil.