Personnel

How does the U.S. military inform the surviving family of the death of a service member?

Published: 03/06/19 | Updated: 03/18/19

Our primary goal is to provide prompt reporting, dignified and humane notification, and efficient, thorough and compassionate assistance to family members. Because of the sensitivity of this information, the Casualty Assistance Offices will first contact the service member's appropriate next of kin in person. Each service has a Casualty Assistance branch. Their mission is to assist the military families in an emotionally stressful time of bereavement. We offer websites and phone numbers to assist our military families, and the many dedicated professionals who aid those families. The hotline staff cannot answer questions about casualties or service members wounded or missing in action. It is recommended that other family members/friends use the appropriate next of kin for sharing information. 

Army Casualty and Mortuary Affairs Operations Division
1600 Spearhead Division Avenue
Fort Knox, KY 40121
Phone: (800) 325-4988
Website: https://www.hrc.army.mil/content/CMAOD%20Branches

Navy Casualty Assistance Division Navy Personnel Command
5720 Integrity Dr.
Millington, TN 38055-6200
Phone: (901) 874-2501
Website: https://www.public.navy.mil/bupers-npc/support/casualty/mortuary/Pages/default.aspx

Air Force Personnel Center Air Force Casualty Services
ATTN: AFPC/DPWCS
550 C Street, West Suite #14
Randolph AFB, TX 78150-4716
Phone: (800) 433-0048 or (210) 565-5000
Website: https://www.mortuary.af.mil/

U.S. Marine Corps Casualty Assistance Section (MFPC)
2008 Elliott Road
Quantico, VA 22134-5102
Phone: (800) 847-1597 or (703) 784-9512
Website: https://www.hqmc.marines.mil/Agencies/Casualty-MFPC/